$1 699.00
High-Performance AR Video Collaboration
Flexible Cloud or On-Premise Deployment
Intuitive Spatial AR Annotations
AI-Integrated Automated Reporting
Multi-Device Cross-Platform Compatibility
Universal Neural Voice Translation
Bank-Grade Data Security & Compliance
Remote eye video assistance software is a professional “see-what-I-see” solution that connects on-site technicians with remote experts in real-time. By leveraging Augmented Reality (AR) and Artificial Intelligence (AI), it enables hands-free guidance, instant troubleshooting, and seamless knowledge transfer—even in environments with low bandwidth.
Drastically Reduce Downtime: Resolve equipment failures instantly by bringing an expert to the site virtually.
Cut Travel Costs & Carbon Footprint: Eliminate the need for senior technicians to travel long distances for simple inspections or repairs.
Bridge the Talent Gap: Empower junior staff or local operators to perform complex tasks with the guidance of a single global expert.
Boost First-Time Fix Rates: Real-time visual aids and AI verification ensure tasks are completed correctly the first time.
Live Annotations: Experts can draw, point, and place “blue dots” on the technician’s live field of view to provide precise instructions.
High-Quality Video (Low Bandwidth Optimized): Specifically engineered to maintain stable HD video streams in industrial areas with poor internet connectivity.
Multi-Call Platform: Invite multiple experts or third-party suppliers into a single call without requiring them to have a permanent license.
Automatic Image Recognition: The AI engine identifies QR codes, barcodes, text, and digital counters automatically.
AI Report Summaries: Save hours of admin work with automatically generated session reports, including transcriptions and AI-powered summaries of the intervention.
Simultaneous Voice & Text Translator: Real-time bidirectional translation for 44+ languages. Use voice-to-text subtitles or translated chat to collaborate globally without interpreters.
White-Label Option: Fully customizable with your company’s logo and brand colors for a premium customer service experience.
Face Masking: Integrated GDPR-compliant feature to automatically blur faces during video calls to protect privacy.
| Feature | Details |
| Device Compatibility | Smart Glasses (RealWear, Vuzix, Epson, Iristick, Rokid), Smartphones (iOS/Android), Tablets, and Desktop (Web-based). |
| Deployment | Cloud-based (SaaS) or On-Premise (for maximum data control). |
| Integration | Seamless API & SSO integration with CRM, ERP, and CMMS systems (e.g., SAP, Salesforce). |
| Security | ISO 27001 Certified. End-to-end TLS 1.2 encryption; AES 256-bit encryption at rest. |
| Storage | Unlimited cloud storage for recorded sessions and shared media files. |
| Support | 24/7 Premium Support available; multi-language assistance. |
Manufacturing: Remote commissioning of machinery and faster MRO (Maintenance, Repair, and Operations).
Oil, Gas & Mining: Safe inspections in hazardous (ATEX) zones using intrinsically safe smart glasses.
Automotive: Expert guidance for complex vehicle breakdowns at dealerships.
Audits & Inspections: Remote site verification and compliance monitoring with traceable visual evidence.
Unlike standard video call apps, Remote eye is built for the industrial environment. It is “hands-free” ready, meaning it integrates perfectly with rugged smart glasses so technicians can work with both hands while receiving instructions.
“With Remote eye, we reduced on-site arrival times from months to minutes and increased our after-sales demand by 17%.” — Esteve Roura, Technical Service Director at Comexi
How does Remote Eye differ from a standard video call?
Remote Eye is engineered for industrial environments, not office meetings. Unlike standard apps, it features Augmented Reality (AR) pointer tools, allowing an expert to draw “digital ink” directly onto the technician’s view. These annotations stay “pinned” to the physical equipment even if the technician moves their head, ensuring zero room for error during complex repairs.
Does Remote Eye work in remote areas with low bandwidth?
Yes. The software is optimized for low-bitrate environments. It automatically adjusts video quality to maintain a stable audio connection and clear still-image sharing even on 3G or satellite connections. It also includes an Offline Mode to capture data and sync once a connection is re-established.
Is it compatible with my existing hardware?
Remote Eye is a cross-platform solution. While it is perfectly optimized for hands-free use on RealWear (Navigator 500/520) and Vuzix smart glasses, it also runs natively on Android and iOS smartphones/tablets, and through any modern web browser (Chrome, Edge, Safari) for the remote expert.
Can I invite a guest expert who doesn’t have an account?
Absolutely. You can send an Instant Invite via SMS or email. The recipient simply clicks a secure link to join the live session through their browser—no app installation or registration required for the guest. This is ideal for bringing in specialized OEM suppliers or third-party consultants on short notice.
How does the real-time translation feature work?
Remote Eye removes language barriers with an integrated Live Voice & Text Translator. It supports over 40 languages, allowing a technician in Japan to speak into their headset and have the expert in Germany hear or read the instructions in German instantly.
Can I record sessions for training or auditing?
Yes. Every session can be recorded and stored in our Secure Cloud. These recordings are invaluable for creating a “Video Knowledge Base” for training junior staff, or as “Proof of Work” for insurance and compliance audits to show exactly how a repair was performed.
Is my industrial data secure?
Security is our priority. Wideum is ISO 27001 certified. Remote Eye uses End-to-End Encryption (AES-256) for all video, audio, and data streams. Unlike consumer apps, you retain 100% ownership of your data, and we offer dedicated servers for enterprise clients with strict privacy requirements.
Slash Travel Costs: Resolve up to 80% of technical incidents without sending an expert to the site, saving thousands in logistics.
Reduce Downtime: Connect a field operator to an expert in under 60 seconds, getting critical machinery back online faster.
Safety First: When paired with RealWear, Remote Eye allows for a 100% hands-free experience, ensuring technicians keep their eyes on the task and hands on their tools.
Automated Reporting: Generate a PDF technical report at the end of every call with a single click, including all photos, notes, and AR annotations captured during the session.
