The glasses are the hardware. The Wideum Suite makes them work.
Pair this device with our software for hands-free remote support and guided workflows — onboarding and a free trial included when you buy them together.
Remote Eye — 3-month licence — unlimited live “see-what-I-see” video with AI, AR annotations and a 44-language voice translator, including the Low-Bandwidth Optimization module.
Smart glasses on loan for 90 days — a RealWear Navigator 520 or a RealWear ARC 3 with all the essential accessories. Our engineers pick the model that fits your environment; you never buy the hardware.
Onboarding & training — the device arrives pre-configured with Remote Eye, plus a guided setup session and training for your team.
90-day ROI review — KPI monitoring throughout, and 50% of what you pay for this PoC credited back if you scale up afterwards.
About this item
Accelerate your digital transformation and validate the power of assisted reality in your operations with our 3-Month Remote Support PoC. This all-in-one package is designed to let your team experience the full capabilities of hands-free remote assistance under real working conditions.
We ensure your success through comprehensive, continuous support. From day one, Wideum provides a dedicated onboarding process, specialized user training for your staff, and regular KPI monitoring (such as resolution time and travel cost reductions) to seamlessly measure and prove your operational ROI.
Risk-Free Trial with a 50% Refund: Evaluate the operational ROI of AR remote assistance over 3 months with complete financial peace of mind. If you choose to move forward with a larger commercial implementation at the end of the trial, we will credit 50% of the price of this PoC pack back to your account.
Perfect for Poor Internet Coverage: Don’t let bad connectivity stop your operations. This pack includes our advanced, field-tested Low-Bandwidth Optimization feature, allowing technicians to transmit clear audio, crisp data, and stable video frames over ultra-low bitrates or weak signals (like remote fields or deep factory floors).
Unlimited Remote Support Access: Connect your field technicians with remote experts worldwide. Enjoy unlimited calling minutes, multi-conferencing, and advanced AR annotations to solve problems in real-time.
Tailored Hardware on Loan: Experience premium hardware without the upfront purchase commitment. We supply the ideal smart glass—either the ruggedized RealWear Navigator 520 or the lightweight, agile RealWear ARC 3—fully on loan for 90 days.
Plug-and-Play Deployment: Zero hassle. The loaned device arrives pre-configured with Wideum’s remote support software, ready to be deployed into your industrial workflow immediately.
Core Benefits
Flawless Remote Connectivity: Maintain uninterrupted communication with experts even in areas with poor internet coverage, offshore platforms, or rural sites.
Drastic Travel Cost Reduction: Eliminate the need to fly senior experts to site; troubleshoot issues instantly from anywhere in the world.
Minimize Machine Downtime: Resolve technical breakdowns in minutes instead of days by giving field operators immediate, hands-free expert guidance.
Enhanced Field Safety: Keep your field technicians’ hands completely free to operate machinery and handle tools safely while receiving visual instructions.
Key Features
Advanced Low-Bandwidth Optimization: Automatically adapts video compression and streaming parameters to maintain a reliable, continuous live connection even in networks with extreme packet loss or weak data coverage.
Real-Time Simultaneous Voice Translation: Break down language barriers instantly. The software includes a powerful AI translation tool that translates spoken instructions between the expert and the field technician in real-time during the live call.
Live AR Annotations: Remote experts can draw and overlay digital instructions directly onto the technician’s real-world field of view.
100% Hands-Free Voice Control: Operate the smart glasses entirely via voice commands, even in high-noise environments exceeding 90 dB.
High-Definition Video & Image Capture: Stream crisp video and snap high-resolution photos for document control, inspections, and quality audits.
Multi-Conference Collaboration: Bring multiple global experts, suppliers, or managers into a single live remote support call to solve complex issues together.
Technical specifications
What's included
Software
Remote Eye licences
Hardware
Smart glasses included
Onboarding
Setup + training
Review
Success & ROI review
FAQs
What happens after the 3 months?
You keep the results and a clear ROI. Continue with an annual plan and roll out at scale.
How should we choose the proof-of-concept use case?
Select a frequent, well-defined problem with a measurable baseline and access to the users who perform the work. A focused use case produces clearer evidence than testing many scenarios at once.
How are the smart glasses selected for the PoC?
They should be matched to the workflow, environment, PPE, connectivity and operator needs. Confirm the selected hardware and package contents in the final proposal.
What should we measure during the PoC?
Agree on a small set of operational measures before starting, such as resolution time, travel avoided, first-time fix rate or user adoption. Use only the measures relevant to your objective.
Who should participate in the evaluation?
Include the operational owner, representative users and the IT or security stakeholders needed for the intended deployment. Assign one person to collect feedback and results.
The smart glasses with Remote Eye software allow connection with an expert, who can see in real time what the mechanic is observing through the glasses. This facilitates two-way communication between the expert and the technician diagnosing the machine.
