$3 499.00
This all-in-one package is designed to let your team experience the full capabilities of hands-free remote assistance under real working conditions, making it easy. Over a 90-day period, you will get unlimited access to Wideum’s leading remote assistance software paired with a premium, industrial-grade smart glass. And if you decide to scale up to a larger deployment after the trial, 50% of the cost of this PoC pack will be fully refunded to your company.
Hardware: 1x Premium Assisted Reality Device provided on loan (RealWear Navigator 520 or ARC 3) * with all essential hardware accessories.
Software: Unlimited License for the Remote eye software platform, including full access to the advanced Low-Bandwidth Optimization module.
Premium Support: Dedicated onboarding, technical setup, and regular KPI monitoring included.
*Note: Hardware allocation is determined by Wideum’s technical team after analyzing your specific application environment and operational use case to ensure the perfect fit.Accelerate your digital transformation and validate the power of assisted reality in your operations with our 3-Month Remote Support PoC. This all-in-one package is designed to let your team experience the full capabilities of hands-free remote assistance under real working conditions.
We ensure your success through comprehensive, continuous support. From day one, Wideum provides a dedicated onboarding process, specialized user training for your staff, and regular KPI monitoring (such as resolution time and travel cost reductions) to seamlessly measure and prove your operational ROI.
Risk-Free Trial with a 50% Refund: Evaluate the operational ROI of AR remote assistance over 3 months with complete financial peace of mind. If you choose to move forward with a larger commercial implementation at the end of the trial, we will credit 50% of the price of this PoC pack back to your account.
Perfect for Poor Internet Coverage: Don’t let bad connectivity stop your operations. This pack includes our advanced, field-tested Low-Bandwidth Optimization feature, allowing technicians to transmit clear audio, crisp data, and stable video frames over ultra-low bitrates or weak signals (like remote fields or deep factory floors).
Unlimited Remote Support Access: Connect your field technicians with remote experts worldwide. Enjoy unlimited calling minutes, multi-conferencing, and advanced AR annotations to solve problems in real-time.
Tailored Hardware on Loan: Experience premium hardware without the upfront purchase commitment. We supply the ideal smart glass—either the ruggedized RealWear Navigator 520 or the lightweight, agile RealWear ARC 3—fully on loan for 90 days.
Plug-and-Play Deployment: Zero hassle. The loaned device arrives pre-configured with Wideum’s remote support software, ready to be deployed into your industrial workflow immediately.
Flawless Remote Connectivity: Maintain uninterrupted communication with experts even in areas with poor internet coverage, offshore platforms, or rural sites.
Drastic Travel Cost Reduction: Eliminate the need to fly senior experts to site; troubleshoot issues instantly from anywhere in the world.
Minimize Machine Downtime: Resolve technical breakdowns in minutes instead of days by giving field operators immediate, hands-free expert guidance.
Enhanced Field Safety: Keep your field technicians’ hands completely free to operate machinery and handle tools safely while receiving visual instructions.
Advanced Low-Bandwidth Optimization: Automatically adapts video compression and streaming parameters to maintain a reliable, continuous live connection even in networks with extreme packet loss or weak data coverage.
Real-Time Simultaneous Voice Translation: Break down language barriers instantly. The software includes a powerful AI translation tool that translates spoken instructions between the expert and the field technician in real-time during the live call.
Live AR Annotations: Remote experts can draw and overlay digital instructions directly onto the technician’s real-world field of view.
100% Hands-Free Voice Control: Operate the smart glasses entirely via voice commands, even in high-noise environments exceeding 90 dB.
High-Definition Video & Image Capture: Stream crisp video and snap high-resolution photos for document control, inspections, and quality audits.
Multi-Conference Collaboration: Bring multiple global experts, suppliers, or managers into a single live remote support call to solve complex issues together.
Investing in enterprise augmented reality can feel daunting if your facilities suffer from poor internet connection. This 3-Month PoC Pack is specifically designed to prove that remote support is fully viable even under the toughest network conditions, thanks to Wideum’s proprietary low-bandwidth technology.
By eliminating upfront hardware purchase costs through our device loan system and offering a 50% refund upon scaling up, this pack represents the most secure, cost-effective, and technically sound way to test AR in your business.
What kind of support do we receive during the 3-month trial?
We don’t just ship the hardware; we partner with you throughout the entire evaluation. The pack includes a tailored corporate onboarding process to align with your IT requirements, specialized training sessions for both your remote experts and field technicians, and ongoing KPI tracking (monitoring metrics like response times and savings) to ensure you have quantifiable proof of the project’s success.
What happens at the end of the 3-month PoC period?
Once the 90 days are up, you can transition into a standard commercial subscription. If you choose to expand into a larger implementation, Wideum will refund 50% of the cost of this PoC. If you decide not to proceed, you simply return the loaned smart glasses and accessories back to Wideum.
How do you decide between the Navigator 520 and the ARC 3?
Our team will conduct a brief consultation call with you prior to shipping. If your environment is extremely harsh, heavy-industrial, or requires mounting to a specific hardhat, the rugged Navigator 520 is usually the ideal choice. If your use case requires a lighter, sleeker form factor with agile ergonomics for lighter industrial or commercial environments, we will ship the ARC 3.
Can we use our own corporate Wi-Fi network?
Yes, both RealWear devices support enterprise-grade security protocols for Wi-Fi networks. Wideum’s remote support software strictly complies with GDPR, ISO 27001 and SOC-2, ensuring all video streams and data transmission are fully encrypted and secure.
Does the system work if we have a very weak 3G/4G or Wi-Fi signal?
Yes! That is one of our greatest strengths. Wideum’s software features an advanced Low-Bandwidth Mode specifically engineered to compress video streams efficiently without losing operational clarity, ensuring you can make successful support calls where other platforms completely fail.
How does the simultaneous translation feature work?
During a live support session, the software’s powerful AI instantly translates the spoken language of the expert or technician into the other user’s language. This allows international experts to guide local field teams seamlessly, even if they don’t speak the same language.
