Try before you buy: 3-Month Remote Support PoC — Remote Eye + smart glasses included.

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Remote Support Kit

Original price was: 3.948,00 €.Current price is: 3.699,00 €.

Everything a frontline team needs to start solving problems remotely — in one box

The Remote Support Kit bundles our best-selling rugged headset with a full year of Remote Eye and a single guided onboarding session, so your team is solving problems remotely from day one.

What’s in the kit

  • RealWear Navigator 520 (€2,449 on its own) — our best-selling rugged headset: 100% hands-free, voice-controlled, built for the loudest plants. 2-year warranty.
  • Remote Eye — 1-year licence (2 users) (€1,499 on its own) — live “see-what-I-see” video with AI, AR annotations and a 44-language voice translator. Starting Pack: 1 field technician + 1 remote expert account, unlimited sessions and storage, premium 24/7 support.
  • Single guided onboarding — instead of two separate setups, one guided online session with the device already running Remote Eye, plus training for your team.

Why the kit

  • Save €249 — €3,699 instead of €3,948 when bought separately (prices excl. VAT).
  • Working from minute one — the headset arrives configured with Remote Eye ready to go.
  • One order line — a single closed price for procurement, setup and training included.

Technical specifications

FAQs

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The smart glasses with Remote Eye software allow connection with an expert, who can see in real time what the mechanic is observing through the glasses. This facilitates two-way communication between the expert and the technician diagnosing the machine.

Juan Pablo Almagro

Product Specialist and Trainer