Everything a frontline team needs to start solving problems remotely — in one box
The Remote Support Kit bundles our best-selling rugged headset with a full year of Remote Eye and a single guided onboarding session, so your team is solving problems remotely from day one.
What’s in the kit
RealWear Navigator 520 (€2,449 on its own) — our best-selling rugged headset: 100% hands-free, voice-controlled, built for the loudest plants. 2-year warranty.
Remote Eye — 1-year licence (2 users) (€1,499 on its own) — live “see-what-I-see” video with AI, AR annotations and a 44-language voice translator. Starting Pack: 1 field technician + 1 remote expert account, unlimited sessions and storage, premium 24/7 support.
Single guided onboarding — instead of two separate setups, one guided online session with the device already running Remote Eye, plus training for your team.
Why the kit
Save €249 — €3,699 instead of €3,948 when bought separately (prices excl. VAT).
Working from minute one — the headset arrives configured with Remote Eye ready to go.
One order line — a single closed price for procurement, setup and training included.
The smart glasses with Remote Eye software allow connection with an expert, who can see in real time what the mechanic is observing through the glasses. This facilitates two-way communication between the expert and the technician diagnosing the machine.