$2 889.00
High-Performance AR Collaboration: Live video support with precise, pinned spatial annotations for visual guidance.
Offline-Ready Digital Workflows: Execute step-by-step SOPs anywhere, built via an intuitive no-code designer.
AI Task Verification & Auto-Reporting: Smart validation of tasks with instantly generated, end-to-end compliance reports.
Mandatory Multimedia Traceability: Enforce 100% compliance through required visual evidence and hands-free voice-to-text documentation.
Universal Neural Translation: Break global language barriers instantly with real-time, bidirectional voice and text translation.
Cross-Platform & Flexible Deployment: Seamless across smart glasses, mobile, and web, hosted via Cloud or On-Premise.
Bank-Grade Data Security: ISO-certified, end-to-end encrypted protection for your proprietary industrial data.
Wideum Suite (Remote and Process eye) starting pack 12 months * * starting packs indude set-up and online training sessionsThe Wideum Suite is a comprehensive industrial solution that bridges the gap between autonomous task execution and real-time expert collaboration. By uniting the power of Process eye (Digital Workflows & SOPs) and Remote eye (AR Video Assistance), the Suite empowers your frontline workforce to execute complex tasks flawlessly, safely, and efficiently—whether they are working independently offline or need instant global support.
Process eye is a specialized workflow management platform that digitizes paper checklists, maintenance manuals, and inspection forms. It guides frontline workers through complex tasks step-by-step using interactive Augmented Reality (AR) and Machine Learning, ensuring 100% compliance without requiring a live connection to a remote expert.
Remote eye is a professional “see-what-I-see” video assistance solution. When a technician needs help, it connects them with remote experts in real-time. Leveraging advanced AR tools and AI, it enables hands-free guidance, instant troubleshooting, and seamless knowledge transfer, even in the most challenging environments.
The Wideum Synergy: Process eye and Remote eye are seamlessly integrated. If a technician encounters an unexpected issue while executing an autonomous Process eye workflow, they can trigger an SOS live video call via Remote eye directly from the interface. Get real-time guidance, resolve the issue, and return to the checklist without ever losing your place.
Drastically Reduce Downtime & Costs: Resolve equipment failures instantly without sending an expert to the site, saving thousands in logistics and cutting your carbon footprint.
Eliminate Human Error & Boost First-Time Fixes: Guide technicians with visual prompts, AR annotations, and AI verification to ensure tasks are completed correctly the very first time.
Go Paperless & Ensure Full Traceability: Transform cluttered paper logs into secure, searchable digital databases with mandatory visual “proof of work” for every critical step.
Bridge the Talent Gap: Transform junior technicians into experts on day one using interactive “digital mentors” and the ability to tap into global senior expertise on demand.
Live AR Annotations: Experts can draw, point, and place “blue dots” directly onto the technician’s live field of view. These annotations stay pinned to the physical equipment even if the technician moves.
Simultaneous Voice & Text Translation: Break language barriers instantly. Real-time bidirectional translation supports 44+ languages via voice-to-text subtitles or chat.
Multi-Call Platform & Instant Invites: Invite multiple experts, third-party OEM suppliers, or consultants into a single call via a simple SMS or email link—no app installation required for guests.
Error Prevention: Machine Learning image recognition verifies if a valve is closed or a serial number matches before allowing the technician to proceed to the next step.
Automatic Image & Text Recognition: The AI engine instantly identifies QR codes, barcodes, text, and digital counters.
AI Report Summaries: Automatically generate session reports featuring transcriptions, captured data, annotated photos, and AI-powered summaries of the intervention.
No-Code Workflow Builder: Managers can create complex industrial procedures using an intuitive drag-and-drop interface—no programming skills required.
Privacy First: Includes white-label options to match your brand and integrated GDPR-compliant face masking to automatically blur faces during live video calls.
| Feature | Details |
| Device Compatibility | Optimized for Smart Glasses (RealWear Navigator 500/520, Vuzix, Epson, Iristick, Rokid), iOS/Android Smartphones & Tablets, and Web Browsers. |
| Connectivity | Ultra-low bandwidth optimization for live video; full Offline Mode for autonomous SOPs with auto-sync upon reconnection. |
| Deployment | Cloud-based (SaaS) or On-Premise (for maximum data control). |
| Integrations | Seamless API & SSO integration with CRM, ERP, and CMMS systems (e.g., SAP, Salesforce). |
| Security & Privacy | ISO 27001 Certified. End-to-End Encryption (AES-256) for all streams at rest and in transit. |
| Storage | Unlimited cloud storage for recorded sessions, workflow reports, and shared media files. |
How does Wideum Suite handle remote areas with poor or no internet?
The suite is built for industrial realities. Process eye features a robust Offline Mode, allowing technicians to download assigned workflows before entering shielded zones, capturing data and photos that automatically sync upon Wi-Fi/4G reconnection. For live support, Remote eye is engineered for low-bitrate environments, automatically adjusting video quality to maintain a stable audio and image connection even on 3G or satellite networks.
Is it compatible with my existing hardware fleet?
Yes. Wideum Suite is a cross-platform solution. While highly optimized for a 100% hands-free experience on rugged industrial Smart Glasses (like RealWear and Vuzix), it also runs natively on iOS and Android mobile devices, allowing you to standardize processes across a mixed-device fleet.
How does the platform handle compliance and auditing?
The software guarantees Full Traceability. Every step in a workflow is timestamped and geolocated. You can mandate “Required Actions” (like taking a photo or signing digitally). After a workflow or a live support call, the system automatically generates a comprehensive, click-ready PDF or Excel report containing all captured data, annotations, and timestamps.
Do I need an IT team to create workflows or invite external experts?
Not at all. Process eye includes an intuitive No-Code Workflow Builder with a drag-and-drop interface for creating industrial procedures. For Remote eye, you can send an Instant Invite to guest experts via a secure link—they just click and join from their browser with zero setup.
Is my industrial data secure?
Security is our top priority. Wideum is ISO 27001 certified. We utilize End-to-End Encryption (AES-256) for all data. Unlike consumer video apps, you retain 100% ownership of your data, with dedicated server options available for enterprise clients with strict privacy requirements.
